Hitchhyke applies cancel and no-show fees to ensure drivers are compensated for their time and effort. You will either receive a minimum cancellation fee or be paid based on the time and distance traveled during the trip, whichever is greater.

Cancellation Fee Calculation

• Your cancellation fee is based on your time and distance while traveling to the passenger's destination.
• There is a minimum cancellation fee to ensure drivers are fairly compensated.
• Your acceptance rate is not affected if a passenger cancels or is a no-show.

Passenger Canceled the Ride

If a passenger cancels the ride, you will receive a cancellation fee if:

• You arrived at the pickup point and selected I am here in the app, and the trip's payment method is a credit/debit card, OR
• You started the ride.

Important Notes:

• Cash rides do not receive a cancellation fee if the ride has not started.

For more details, refer to the Hitchhyke Terms of Service.

Passenger Cancellation

Passenger Cancellation

I Canceled the Ride

Sometimes, you may need to cancel a ride for reasons beyond your control.

Requesting the Passenger to Cancel