Hitchhyke's two-way rating system helps maintain a safe and comfortable experience for both drivers and passengers. At the end of each ride, both parties can rate each other on a scale of 1 to 5 stars, with 5 being the best. These ratings help improve the quality of service and ensure accountability.
Passengers must rate their driver from the 'Trip Completed' screen in the app once the ride ends. Feedback is anonymous and reviewed before being shared with drivers.
To change a driver rating or provide additional feedback:
You have 24 hours to update your rating after the ride.
Drivers can rate passengers after completing a ride. This feedback helps ensure a respectful and safe community.
To change a passenger rating:
Drivers also have 24 hours to update their rating.