Hitchhyke is committed to ensuring the safety and security of our users while maintaining compliance with legal requirements. We recognize the role of law enforcement and emergency services in maintaining a lawful and secure environment, and we have procedures in place to cooperate when necessary.
Our Support for Law Enforcement
In cases where law enforcement requires information related to our platform, we manage these interactions with the following principles:
- Access to User Information:
- When legally required, Hitchhyke can provide information regarding rides, drivers, riders, and other relevant data for investigations.
- All requests must comply with applicable laws and policies.
- Compliance with Legal Process:
- Hitchhyke responds to valid legal processes such as subpoenas, court orders, and emergency disclosure requests.
- We carefully review each request to ensure compliance with both legal standards and our privacy policies.
- Dedicated Process for Law Enforcement Requests:
- Law enforcement officers must submit formal requests through our designated process.
- Requests must contain sufficient details for verification and must comply with our policies.
- Transparency and Responsibility:
- We strive to balance our cooperation with law enforcement while respecting user privacy.
- Hitchhyke does not disclose user data without a valid legal basis.
How to Submit a Law Enforcement Request
Law enforcement officers seeking user information from Hitchhyke must follow the official process outlined in our law enforcement support guidelines.
Important Disclaimers
- Hitchhyke does not guarantee response times for law enforcement requests.
- We only provide information in response to legally valid and properly submitted requests.
- Users may not be notified if their data is disclosed unless required by law.
- Hitchhyke reserves the right to challenge overly broad or inappropriate requests.
We take law enforcement cooperation seriously while upholding user privacy and security. If you have questions or concerns regarding our approach to law enforcement requests, refer to our law enforcement support guidelines for more details.