Hitchhyke’s Rating and Reporting System

Hitchhyke is committed to fostering a community that prioritizes respect, safety, and accountability. Our rating and reporting system allows both Riders and Drivers to provide feedback and report issues, ensuring a high-quality experience for everyone.

Rating Your Driver

After completing a ride, Riders have the option to rate their Driver on the 'Trip Completed' screen within the app.

• Rate Your Driver: Select a rating from 1 to 5 stars.

Rating Your Passenger

Drivers also have the opportunity to rate Riders at the end of a trip.

• Rate Your Passenger: Provide a 1 to 5-star rating.

Hitchhyke App Walkthroughs - Shared Screen.mp4

Reporting Issues

Aside from ratings, both Riders and Drivers can report issues in the app after a trip. If something goes wrong, follow these steps:

1. Access the 'Report Issue' Option: Located in the app’s 'Trip Details' section after a ride.
2. Provide Details: Describe what happened to help us understand the issue.
3. Wait for Support: Our team will review the report and take appropriate action if necessary.

Submit a ticket for issues experienced during a ride.

Submit a ticket for issues experienced during a ride.