How to Report Damage Caused by Passengers

If a passenger causes substantial damage to your vehicle requiring cleaning or repairs, Hitchhyke can help recover a damage fee from the responsible passenger.

Important Requirements for Reporting Damage

You must submit a report within 2 hours of the incident.
Do not accept another ride before submitting your report.
Select the correct ride where the damage occurred.
Provide at least two clear photos of the damage.
- Tip: If it’s dark, use your phone’s flash or car interior light.
Include details about how the damage happened.

Submit a ticket for issues experienced during a ride.

If these requirements are not met, Hitchhyke may be unable to recover the damage fee from the passenger.

Damage Fee Amounts

Damage fees help cover cleaning or repair costs for affected areas only. Fees do not cover routine cleaning for minor messes or wear and tear.

The following values and categories are illustrative and subject to change:

Damage Type	Fee Amount (USD)
Minor damage (mud, dirt, pet fur)	$20 USD
Moderate damage (food, drink, biowaste outside the car)	$30 USD
Significant damage (liquid spills, bodily fluids inside the car)	$80 USD
Major damage (extensive biowaste, physical damage to fixtures)	$150 USD

What Is Not Covered?

Hitchhyke does not reimburse for:

Food wrappers or empty bottles.
Unpleasant smells.