If your app isn’t working properly—whether it's unresponsive, notifications aren't working, or connectivity issues arise—you can try these troubleshooting steps.

Minimum Requirements

The Hitchhyke app requires at least iOS 14 or Android 6.0 (Marshmallow) to function properly.

The Hitchhyke Driver app requires at least iOS 15 or Android 7.0 (Nougat) to function properly.

What Should I Do If My App Isn’t Working?

App issues are often caused by poor phone connectivity. Try these steps first:

1. Close and reopen the app.
2. Turn Airplane Mode on and off.
3. Restart your phone.
4. Uninstall and reinstall the app.

If you still experience problems, try these additional steps:

• Update your app and phone software:
  • Check for iOS updates
  • Check for Android updates
• Report an issue: If the app isn’t working after troubleshooting, use the 'Support Request' option in the app or submit a 'Contact Us' form on our website or knowledge base

How Can I Improve My Phone Connectivity?

Signs of poor connectivity:

• The app is frozen or unresponsive.
• Trouble requesting a ride or logging in.