Lost & Found for Riders

If you left something in a Hitchhyke ride, the best way to recover it is to report it through the app. Our support team will assist you in reaching out to your driver.

Report a Lost Item

The option to report a lost or stolen item is available for 24 hours after your ride ends.

To report a lost item:

1. Open the Hitchhyke app.
2. Go to 'My Trips'.
3. Tap 'Report an Issue'.
4. Select 'Lost Item' and enter a description.
5. Provide the best contact number where you can be reached.

Our support team will contact the driver on your behalf to help facilitate the return of your lost item.

Submit a ticket for issues experienced during a ride.

Submit a ticket for issues experienced during a ride.

Lost Phones

If you lost the phone associated with your account or cannot contact your driver, you have two options:

1. Log in via email from another device – Use your email to sign in on a different phone, since Hitchhyke allows verification via email or phone number.

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2. Use the 'Contact Us' form – If you cannot access another device, visit our website and submit a request. Provide an alternate phone number where our team can reach you.