Welcome to Hitchhyke, we are a company based in 34 Lady Musgrave Road, Unit # 19, Kingston 5, Jamaica. These Terms of Service regulate the use and access of Hitchhyke’s mobile app for users or Riders and the mobile app for Drivers, media form, media channel, mobile website, related, linked, or otherwise connected thereto (collectively the “Platform”). For the sake of convenience, the term “Services” shall be included in the term “Platform” wherever used throughout this document unless specified otherwise.
These Terms of Service, our Privacy Policy, Ride Cancellations and Refunds Policy, Cookie Policy, and other additional terms we make available on the Platform from time to time (collectively “Terms”) set out the legal obligation vis-à-vis terms and conditions for your interaction and usage of the Platform. This document includes a mandatory arbitration provision and regulates the resolution of any dispute which may arise between you and us as a result of using our Platform. By clicking “Accept” when prompted or making an Account or, using or accessing the Platform, you understand that you will adhere to these Terms and all other operating rules, policies, and procedures that may be issued periodically on the Platform by us, each of which is incorporated by reference periodically by us. If you do not agree to any of these Terms, including the compulsory arbitration provision, you must stop using the Platform.
By accepting these Terms, you agree that the Terms constitute a binding contract, effective as of the date of first acceptance by you, between Hitchhyke LLC (hereinafter referred to as “Hitchhyke”, “we”, “us”, or “our”) and you the user (hereinafter referred to as (“you”, “your”) (each a “Party” to the contract and collectively, the “Parties”).
Our Platform connects riders who require taxi or cab services (“Riders”) with drivers who have a valid Public Passenger Vehicle (PPV) road license issued by the Transport Authority in Jamaica (“Drivers”). We provide an app-based service that enables Riders to hail rides from Drivers who operate PPV vehicles (“Vehicles”). Our services include matching Riders with Drivers, facilitating payment transactions between Riders and Drivers, and providing access to customer support. It is important to note that only Drivers who possess a valid PPV road license issued by the Transport Authority in Jamaica are permitted to provide services on our Platform. We take this requirement seriously as it ensures that our Platform operates in compliance with local regulations and promotes the safety and security of our Riders.
Our Platform provides a convenient and reliable way for Riders to access transportation services in Jamaica. By connecting Riders with PPV licensed Drivers, we ensure that our Riders are able to access safe and legal transportation options. Our app-based service allows Riders to easily hail rides from nearby Drivers, track their ride in real-time, and pay for their ride seamlessly through the Platform unless permitted otherwise.
We are committed to providing a high-quality and reliable service to both our Riders and Drivers. In addition to matching Riders with Drivers, we also facilitate payment transactions between Riders and Drivers to ensure a smooth and secure transaction. Our Platform also provides access to customer support for any questions or issues that may arise during a ride.
We recognize that the regulations in Jamaica may evolve over time. As such, we are committed to staying up to date with any changes and ensuring that our Platform operates in compliance with local laws and regulations.
3.1 To use our Platform, you must:
3.1.1 Be at least of the age of majority and not disqualified from entering into contracts under any law;
3.1.2 complete the registration process;
3.1.3 agree to our Terms; and
3.1.4 provide true, complete, and up to date legal and contact information.
3.1.5 You represent and warrant that you have the authority to accept these Terms on behalf of the company you may be affiliated with.
3.1.6 You represent and warrant that you will use Platform only for non-commercial purposes.
3.1.7 You represent and warrant that you meet all the requirements listed above and that you will not use Platform in a way that violates any laws or regulations. Hitchhyke may refuse Service, close Accounts of any users, and change eligibility requirements at any time.