Riders are responsible for the cost of required tolls. For regions like Jamaica, Hitchhyke uses a User Input Method that allows drivers to manually enter toll costs during your ride. Here’s what you need to know:

Before Your Ride Starts

• Drivers may add anticipated toll fees to the fare before pickup. These will be automatically included in your fare estimate.
• If you prefer to avoid toll roads, inform your driver before the ride starts. The driver can then plan an alternate route and adjust the fare estimate by removing any toll fees.

During Your Ride

• If additional tolls are incurred during the trip, the driver will enter them into the app before ending the ride.
• You will receive a prompt to confirm these toll charges.
• Your final fare will only be updated after you confirm the tolls.

passenger - toll charge request.mp4

Distribution of Toll Fees

• Toll fees are allocated to your driver or other relevant parties to ensure fair reimbursement for toll expenses incurred during your trip.

Our system ensures fairness for both riders and drivers by allowing transparent toll entry and verification.

If you have any concerns or disputes regarding toll charges during your trip, please report the issue through the Hitchhyke app. Our support team will assist you promptly.