Hitchhyke prioritizes the safety of both passengers and drivers, ensuring a secure experience for all. Here are the key safety features designed specifically for drivers:
1. Trip Verification & Ride Controls
- Trip Secret Code: Riders must provide a unique code before the trip starts, ensuring the correct passenger gets into the vehicle.
- Rider Verification: Drivers can choose to accept only verified riders.
- Cash Ride Controls: Drivers can opt out of accepting cash rides if they prefer card-only transactions for added security.
2. Real-Time Location Tracking
- Live GPS Monitoring: Each ride is tracked in real-time, and drivers can share their trip details with trusted contacts.
- Route Recording: Coming soon. This feature will allow trip history to provide evidence of trip details in case of issues.
3. Panic Mode & Emergency Assistance
- Panic Button: In case of emergencies, drivers can alert Hitchhyke’s support team, who will then notify emergency services on their behalf. This is not a replacement for contacting emergency services directly, and we do not guarantee the functionality or immediate response of the panic button or the support team.
- Trusted Contacts Alert: Selected contacts receive real-time notifications if the panic button is activated. However, this is not a replacement for direct emergency contact, and we do not guarantee the immediate responsiveness of the alert system or the actions of the notified contacts.
4. Ratings & Community Feedback
- Two-Way Ratings: Drivers can rate passengers and report problematic riders to prevent future pairings.
- Ride History Access: Easily review past rides, passenger ratings, feedback, and trip details.
5. Support & Incident Reporting
- Support Team Assistance: Drivers can reach out to Hitchhyke’s support team for assistance, though response times may vary and availability is not guaranteed at all times.
- Incident Reporting: Quick reporting tools allow drivers to flag unsafe or inappropriate rider behavior.
6. Fare & Payment Protection
- Automatic Payment Processing: We use Stripe to securely store card information and handle all electronic payments, ensuring transactions are processed safely and efficiently.